DocuSign mapping not sending

locallydone

I have everything set up to be able to generate an envelope from Smartsheet - but it won't send and gives me an error message of "failed to update status column" and I am not sure why this is.

Can anyone help me figure out why it is saying "failed to update status column"?

Genevieve P.

Hi @locallydone

It sounds like you have enabled some columns to track the status of your DocuSign signature requests, is that correct?

https://help.smartsheet.com/articles/2482283-track-the-status-of-docusign-signature-requests

If so, can you double check that the restrict value is not toggled on:

I've seen that error once before when the column was restricted. We'll want to ensure it's not restricted so the automation can run. 🙂

Please note that select columns for sync is not currently supported for:

• Columns restricted to specific entries only (i.e: checkbox, date columns...)
• Columns containing column formulas

Let me know if this helped!

Cheers,
Genevieve