Hello! I hope someone can help or provide any insight.
We have implemented a sheet to review tickets using a smartsheet form. The tickets are categorized in 2 (lets say "Category A" and "Category B"), so each category has different options to review and the form has a logic depending on the category are the options displaying.
At the end of the form, no mater the category, there is an option to send the case to be reviewed by a supervisor, so when the agent choses this option, an alert will be send to a supervisor to review the ticket. The problem comes when I try to set up the automation, because I dont want to send all the fields to the supervisor. Is there a way to implement this automatization to customize the fields I need the supervisor to update depending on the category A or B?