Reminders and Notification format

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Carlos HC
Carlos HC ✭✭
edited 07/11/24 in Smartsheet Basics

Hello,

I have an automation to send weekly notifications of the status of projects to the person assigned to the project. I noticed that the email received creates a message per row and not just one message with the summary table at the end. I have the same automation on other sheets and the format is correct. Is there something I am missing or how do I fix it? below are some screenshots.

Another thing I noticed, is that the emails come titled as "Reminder" and not the title I gave it in the automation. The other sheets where the emails come with the correct format do not say that.

WHAT I AM GETTING WHEN THE AUTOMATION IS TRIGGER

WHAT I USED TO GET AND THE FORMAT I WANT (THIS IS ANOTHER SHEET, SAME AUTOMATION)

Thanks.

Answers

  • parulmishra
    parulmishra ✭✭✭✭✭
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    Hi @Carlos HC

    Do you by any chance have some kind of distinct Placeholder {{ }} in the email message text you send in the Automation. This might trigger emails per row

    Parul Mishra

  • Carlos HC
    Options

    Hi @parulmishra,

    I don't think so. It all looks the same. Below is how the email messages are written. The first one is the one that sends emails with correct formatting.

    Hello {{Requestor Name}},
    Below is a list of PRFs that are waiting on you to review and, approve or decline. Please get in contact with me if you need the approval request email to be re-sent.

    Thanks.
    {{Buyer}}

    Hello {{SC Specialist}},
    See below the status of the Wholesale Conex for your assigned jobs. This report is intended to keep track of the attendant's start and finish dates, and the status of the Conex solution, so you can work on the Work orders, change them or close them if needed.