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    I need to change our plan and no one is helping me. I have been trying for days. What can I do?

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    in Smartsheet Basics

    I left multiple requests in the last few days but no one spend the time helping me with my request. The customer service kicked me to account manager, the account manager kicked me to accounting, and then I never hear back from accounting. This has happened again and again in the last few days. I don't understand why the customer service is so terrible. How do I request a different account manager?

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    Answers

    • Community Champion

      Hi Jillc
      We are a Smartsheet channel partner and I can help you with this. Would you mind shooting me an email and I can facilitate this? My email is amit.wadhwani@ignatiuz.com.

      Best Regards
      Amit Wadhwani      , Smartsheet Community Champion
      Smartsheet CoE, Ignatiuz, Inc., Exton, PA

      Did this answer help you? Show some love by marking this answer as "Insightful       💡" or "Awesome ❤️" and "Vote Up ⬆️"https://www.linkedin.com/in/amitinddr/

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