Increased Expiry Limit for Attachments

RachelFW

We use the PDF generator tool to auto-generate thousands of approval letters each year. We then have an automaton set up to send the letters out the funding recipients. the validity period for the letters is 90 days, but the attachment link that Smartsheet sends expires after 30 days, meaning we get many requests from funding applicants to re-send their letters. Please can we increase this, I would imagine lots of other people experience the same issue?

JennyM

Yes please. You beat me to requesting this. We would benefit greatly from the increased expiry link for attachments.

Kay P

Yes please. We would benefit greatly from the increased expiry link for attachments.

wballew

Workflow-generated attachment links currently expire after 14 days.

It would be extremely helpful to our business for the expiration time period to be exposed as a configurable variable when creating a workflow or have the expiration date be a global, organizational variable that could be larger.

This challenge was raised here in the forums:

https://community.smartsheet.com/discussion/86120/attachment-link-through-automated-notification-expiring-after-14-days

This is a similar idea covering links from attachments that were manually generated:

https://community.smartsheet.com/discussion/118948/increased-expiry-limit-for-attachments-sent-via-link

wballew

100% agree. I also made another idea tangential to this one for workflow-generated attachments where the attachment link expiration date is only 14 days.

https://community.smartsheet.com/discussion/122341/increase-expiry-limit-for-attachment-links-sent-from-workflow-automations

April Hohl

Would also like to bump this as an enhancement that should be prioritized. This would increase the use case and drive more usage for your software.

April Hohl

We have built automation to send links to our suppliers with supporting evidence when they're being debited due to an issue they caused. With the links expiring, the suppliers are not able to access this evidence for a sufficient amount of time and therefore end up coming to us to request this information, which defeats the purpose of having an automation send it to them. This is causing us to look at other solutions. This enhancement would increase the usability and could potentially drive us to continue to utilize smartsheet.