Having issue with a copy rows automation

Brandon Morales
Brandon Morales ✭✭✭
edited 12/19/24 in Smartsheet Basics

I have a sheet with a "status column that reads "ok" when the "on hand qty" is greater than the "reOrder Point" and automatically changes to "**review and update**" when it is not.

I created two automations that are triggered when a row changes and meets the condition of "status" being "**review and update**.

the problem I'm having is that the copy row automation doesn't always work… sometimes I only receive the email automation but rows aren't copied? anybody have a solution for this?

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Answers