Anyone else experiencing EXTREME delays with cell linking?

itsnotbroken · 12/19/24

I'm noticing SEVERE delays with cell linking lately. As in over 15 minutes before the cell populates.

Our plan includes tech support, so I called yesterday. They said "up to 5 minutes is normal"

I'm at over 15 minutes with no data being pulled down from the other sheet.

Michelle Choate 2 · 12/19/24

I find when I cell link that I usually have to save and refresh and then the information usually shows up right away.

itsnotbroken · 12/19/24

Yes. the information needs to get send back to Smartsheet servers.

You need to save, then refresh to send the cell link request back .

Lately this is taking up to 15 minutes.

I have already put in a support ticket, but I'm wondering if this is affecting other users.

Answers