Anyone else experiencing EXTREME delays with cell linking?

itsnotbroken
itsnotbroken ✭✭✭✭✭
in Smartsheet Basics

I'm noticing SEVERE delays with cell linking lately. As in over 15 minutes before the cell populates.

Our plan includes tech support, so I called yesterday. They said "up to 5 minutes is normal"

I'm at over 15 minutes with no data being pulled down from the other sheet.

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Answers

  • Michelle Choate 2
    Michelle Choate 2 Community Champion

    I find when I cell link that I usually have to save and refresh and then the information usually shows up right away.

    Michelle Choate

    michelle.choate@outlook.com

    Always happy to walk through any project you need help with! Book time with me here: https://calendly.com/michelle-choate

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  • itsnotbroken
    itsnotbroken ✭✭✭✭✭

    Yes. the information needs to get send back to Smartsheet servers.

    You need to save, then refresh to send the cell link request back .

    Lately this is taking up to 15 minutes.

    I have already put in a support ticket, but I'm wondering if this is affecting other users.

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