Automation triggers not sending emails anymore

Jenn Brown

I have multiple notifications from a few days ago that say:

Smartsheet Automation: Due to a recent automation permission or sharing change, the following people aren't receiving alerts from your workflow:

I have changed the "fill in" columns to "contact list" and it looks like the automation is set up correctly, but still no emails are coming through on my last 3 tests.

Was there actually a change in permissions that would be causing this?

Side note: My company is the one who provides my license, but we all use customer computers and emails, so the domain is different (like a contractor)

Genevieve P.

Hi @Jenn Brown

Can you double check the automation permission settings?

If your permissions are "restricted", then only users who are shared to the sheet can receive the notifications. In this instance, if someone is un-shared from the sheet (or workspace) then you'll receive the email you mentioned above.

You can adjust this either by changing the Permissions to a higher level (Limited or Unrestricted), or by sharing those users to the sheet again. 🙂

One other thing to look for - if you're testing workflows but not receiving emails, check your own personal settings:

And make sure this checkbox is checked:

Cheers,
Genevieve