Smartsheet Basics

Smartsheet Basics

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Contacts Column Not allowing contact to be selected

I am a admin user and use a sheet to log communications. WE have a Contacts column where the staff member is suppose to select their name, as the person entering the data. However, when 1 particular user tries to enter their name, they receive the error below.

The particular person's name has been added as a contact, but they are also the only one where the contact does not say their first and last name, just their email.

Also, when I try to enter their name in the same field, it works for me . I do not know if this is because I am the admin and they are a free user or what the issue is. Any assistance with this would be great!

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