Sending out Notifications with Attachments

Andy.Mott ✭✭✭✭
edited 12/09/19 in Smartsheet Basics

Hi there,

I have set up Smartsheet so that when a Customer Order is fulfilled, the row of the Order is sent back to the Customer as an Order Confirmation. Also, we attach the Invoice for the Customer Order which should be sent back in the Order Confirmation. I have set up an alert which flags when a Notes Column is not Blank to send some of the columns in the Order Confirmation. Also included is the Attachments which is ticked.

Im being informed that the Order Confirmation that is being sent to my Customer is not showing the Attachment, which is pretty important in order for our Supply Chain to run as smooth as possible. Is there a reason why the Attachment would not show? Ive included a Screenshot to show the Order Confirmations going out to Customers, but the Attachment Column is not shown

Any help would be appreciated

Andy Mott

Order Confirmation Screenshot.JPG