Outlook Integration - Link Email Address To SmartSheet Contact
I'm using the Outlook integration for SmartSheet to update my task list I manage in SmartSheet. In my task list I have an "Assigned To" column, with a column type of "Contact List." While in Outlook, I can update the "Assigned To" field. If I type in the person's email address correctly, SmartSheet will notice the email, and apply the correct contact inside SmartSheet. This is great.
However, I run into problems when I try to update an existing row. If I currently have a row assigned to Joe Bob ([email protected]) and change it to [email protected], then SmartSheet updates the email address for Joe Bob instead of switching to Sally Myer. So SmartSheet shows Joe Bob ([email protected]), which is obviously wrong.
SmartSheet shouldn't update Joe Bob's email, it should go find my Sally Myer contact in SmartSheet and link it correctly.
Is there currently any workaround for this? Are there any series of names and punctuation I can put into the Outlook integration that would force SmartSheet to link to the correct contact?