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More Robust and Complete Backup Solution

John Sauber
John Sauber ✭✭✭✭✭✭
edited 12/09/19 in Archived 2015 Posts

Hi there,


Are there plans to offer a more robust backup solution for sheets? We are using the Command-line backup java utility (aka Backup Tool), and that works alright, but it’s not a true backup solution, as files cannot always be simply re-loaded back into Smartsheet have things be “just the way they were” when data loss or errors occurred.


For example, created-on, modified-on, cell linking, conditional formatting, and cell history (perhaps other objects that I'm not thinking about right now) are lost completely, row discussions cannot be restored with their native author, timestamp and threading, and attachments are downloaded with no reference to the rows they once resided upon.


Luckily, we haven’t had a total meltdown for some important sheets, but I can think of a few that if we lost them entirely by accident, there would be several days worth of dedicated clean up to get us back to just 80% of the data, and I am certain, due to the reasons above, that we'd never be able to put them back together with complete data retention.


If there is any efforts and developments going into something more robust in terms of Smartsheet backup, I’d love to know about it, and would love offer any more detailed scenarios if that would help.


Also, I submitted this quesiton to support and our account manager, and I'll share any relevant feedback I get on that side, if they're alright with it.




  • Hi John,


    We're always looking for feedback on how to improve Smartsheet. Although we don't have a versioning system such that preserves sheet history and restores previous saves directly back into a sheet, I've passed your feedback for this to our Product team for further consideration.


    Thank you!

  • Brad Jones
    Brad Jones ✭✭✭✭✭✭

    I will add Feature Request to the string here, and

    add a +1 vote to having Full/Real backups - the kind that can be restored natively.

  • Mike L.
    Mike L. ✭✭✭

    Yes I know this post is old but +1 from me. 

    Also I'll submit an official product enhancement request as this is the only way to make my vote count. 

This discussion has been closed.