PIVOT App

jaclynlorden

I have purchased the Pivot App.

I can get the pivot created, everything works.

I create the sheet with the summary Pivot.

BUT - when updates are made to the sheet that created the pivot - it is not reflected on the sheet that I added the pivot to.  It is like they are no longer connected and active once the pivot data is on the sheet.

HELP!

 

Chris McKay

Hi Jaclyn,

Don't panic :-)

Unless you specify an update frequency, the Pivot app will only pull the initial data from your source sheet.

If the data is not "up-to-the-minute mission critical", then you can select a 1 or 12 hourly update.

I'm not surprised that you were unsure of what was happening. I've been using Smartsheet for about 10 months now and the documentation is criminally poor for all the paid applications (e.g. Pivot, Control Center etc.). I've been asking and asking since day one and despite promises that I'd see documentation soon, it has never eventuated.

Kind regards,

Chris McKay

/ rant on /

Smartsheet,

Jaclyn's experience is a perfect example of why you should be thoroughly ashamed of this aspect of your product offering. Pivot and Control Center are not intuitive and documentation is expected when you're paying premium price. The contextual help is useless too. If I click on the ? in the image below, I get "Scheduled execution frequency". Considering that it's already sitting under a section titled Execution Frequency, that's entirely obvious and completely redundant.

In anybody's world, it would be expected that additional information would be provided to understand why we should be choosing a particular setting. Does an hourly or immediate update place additional stress on the solution?

/rant off /