Smartsheet overrides workflow approval

I have a multi-step workflow approval set up. Form entry submission sends an initial request to the manager. WhenΒ manager approves, next approval goes to center administrator. Once that's submitted, then it goes to one more and then the director. Problem is that smartsheet is overriding the "Approved" status from "Approved" back to "Submitted" so it's not moving on to the next approval request. I, as the sheet owner, cannot even override it - I change the status from "submitted" to "Approved" and then SmartSheet changes it back to "Submitted.
Any ideas??
Comments
-
Hi Joey,
I would add specific statuses that reflect all the different stages and then it will work.
Would that work for you?
I hope this helps you!
Best,
AndrΓ©e StarΓ₯ - Workflow Consultant @ Get Done
SMARTSHEET EXPERT CONSULTANT & PARTNER
AndrΓ©e StarΓ₯ | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E: andree@workbold.com | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
Categories
- All Categories
- 14 Welcome to the Community
- Customer Resources
- 67.8K Get Help
- 474 Global Discussions
- 205 Use Cases
- 516 Announcements
- 5.5K Ideas & Feature Requests
- 87 Brandfolder
- 157 Just for fun
- 82 Community Job Board
- 521 Show & Tell
- 36 Member Spotlight
- 3 SmartStories
- 309 Events
- 37 Webinars
- 7.3K Forum Archives