Sharing sheets with non licensed users

edited 12/09/19 in Using Smartsheet
09/27/18 Edited 12/09/19


I'm sharing issue and action logs with non licensed users who are unhappy with this and are pushing for us to move across to Google drive (for their ease). They're insisting that they'll need to upgrade to a licence at the end of the 30 day trail period. Can someone explain to me how they'll still access shared sheets after the end of the 30 day trial period so I can demonstrate this to them.




  • Andrée StaråAndrée Starå ✭✭✭✭✭

    Hi Kirstie,

    They will not need to upgrade or pay for a license if they don't need any of the paid features.

    Please see the attached link/screenshot for more information.

    Collaborators can view, edit, and add to sheets for free

    I hope this helps you!


    Andrée Starå

    Workflow Consultant @ Get Done Consulting


    Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

    W: | E: [email protected] | P: +46 (0) - 72 - 510 99 35

    Feel free to contact me about help with Smartsheet, integrations, general workflow advice, or something else entirely.

  • J. Craig WilliamsJ. Craig Williams Top Contributor

    Be aware that collaborators can not own anything. Anything created by them will need to be transferred to a licensed user before the end of the thirty day trial.


  • MakeItHappenMakeItHappen ✭✭✭✭✭

    I too am finding the process of sharing access to non-licensed users to be messy. If you use the "send notification" approach then they need to create an account before they get screen which utilises single sign. If you use the "share a link via email" approach then they are signed up for the 30 day free account. 

  • Following this thread - Do we have any updates on whether or not we can share a sheet with non-users without the need for them to sign up for a 30 days trial account? If we can, what's that process look like?

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