Approval email work around

Working with clients outside of smartsheet, and I want to send them automated approvals. The challenge I am having is the email address that they are receiving the automatic approval from is not from our business name, or specific user. It is a "smartsheet automation" email.

Does anyone have a workaround for this? Any suggestions appreciated.

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Andrée Starå

Hi Jef,

A possible workaround could be to use update request as an alternative method.

Would that work?

Have a fantastic weekend!

Best,

Andrée Starå

Workflow Consultant @ Get Done Consulting

Jef Forward

Andree,

Thanks, I gave it a try - but the email received on my test run is sent from "Smartsheet Alerts & Actions <automation@smartsheet.com" still not from my business or the "user in my business".

I am thinking the only work around to this obstacle to sit down with each client and create a new "contact" in their contact library with a false name attached to the above email address.

This update and approval could be so useful if it represented the user sending the information.

who is this from.jpg

Andrée Starå

Sorry!

I was thinking about the e-mail address that the replies go to.

Great workaround. You could also create a contact file (vcf) and send that to the clients.

Please submit an Enhancement Request when you have a moment.

Have a fantastic weekend!

Best,

Andrée

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