Issues with alerts - not sending 'right away'

Sheila Healy
Sheila Healy ✭✭✭
edited 12/09/19 in Smartsheet Basics

I created alerts to be sent 'right away'.  However, we are receiving them via email several hours later - sometimes 12 hours later.  I confirmed that I checked 'email' in my notification settings.

Can you please help me figure out why there is a delay?