Problem with Docusign integration

Gopikrishna Mamidipudi

I successfully created a template in DocuSign, used the Autofill-Tabs feature. I can see the fields being populated in the Preview, however when it is emailed out for a signature all the fields go blank. Any thoughts on what I might be doing wrong?

Andrée Starå

Hi,

Has it worked before? Do you have others that are working?

Can you share some screenshots because that would be helpful?

Have a fantastic week!

Best,

Andrée Starå

Workflow Consultant @ Get Done Consulting

Gopikrishna Mamidipudi

This is our first attempt at the integration.

 

Here are some screenshots.

 

 

Andrée Starå

It looks ok when I glance over the screenshots. 

Try to log out/in of Smartsheet, Labs, and DocuSign.

Best,

Andrée