Resources without an e-mail address

I have a number of tasks that I need to assign and track resources to that do not have e-mail addresses. I was told to create a fake e-mail for these users so that Smartsheet could show allocations. When I first did this the program worked fine, and now 2 weeks later, it decided to not show these users in my resource views. However they still show up as users in my admin area. Does anyone have a solution to show resource allocations for users that do not have e-mails?

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Account and User Management

Comments

J. Craig Williams

Carl,

Do you know what may have happened to make the program stop doing what you wanted?

Craig

Carl Schultz

No I don't. I left Friday it was working fine. Went to work on it on Sunday and it wasn't. Is it possible that whatever upgrade Smartsheet was preforming on Friday night caused the problem?

J. Craig Williams

Last week there was a few cases of problems with email.

I would suggest reporting it, if you haven't already.

support@smartsheet.com

Craig

Carl Schultz

I have reported it and the answer I got was that it can't track emails that were not accepted from the source.
There has to be a way to track a resource that doesn't have an e-mail address.

J. Craig Williams

Carl,

I used to do this at my old job. I had three fake engineers for potential project staffing purposes. Unfortunately, I don't have a Team or Enterprise account right now to play with Resource Management features. I'm just going by memory.

It seems a pain to create fake but valid email addresses -- bob@hotmail.com and the like.

Sorry I can't be more help.

Craig

Travis

Hi Carl, there is a bug we discovered yesterday where invited users will not show up as resources (only accepted members of your account will). We filed it with our developers who are looking it.

Thanks for reporting!

Carl Schultz

Thank you Travis,

In the meantime we have found a way to work around this.

If you set up a google account and then set the useres emails with a plus sign, you can receive the emails and accept the source so that Smartsheet will see the resource:

buisnessname+johndoe@gmail.com

The plus sign is the key to this working since the account only recognizes everything before it for the mailing. When you receive the email in your google account it will sort it by the name after the + sign.

Hope this helps.

Travis

Hi everyone! I am happy to report the bug which prevented invited users from being tracked as resources has been fixed. Let me know if you continue to see any issues with this.