Smartsheet + DocuSign Integration

Does anyone have any helpful troubleshooting tips for addressing when documents are completed and signed in DocuSigned, but NOT returned to Smartsheet for some reason? I've logged in/out, refreshed, etc. I've run tests which were successful. Seems like an intermittent problem. strange; very strange.
Any ideas?
Comments
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Hi Lamphere,
Strange indeed!
If you haven't already, I would recommend that you reach out to the Smartsheet Support Team.
I hope this helps you!
Have a fantastic week!
Best,
Andrée Starå
Workflow Consultant @ Get Done Consulting
SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E:[email protected] | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.