Smartsheet + DocuSign Integration

Lamphere

Does anyone have any helpful troubleshooting tips for addressing when documents are completed and signed in DocuSigned, but NOT returned to Smartsheet for some reason?  I've logged in/out, refreshed, etc.  I've run tests which were successful.  Seems like an intermittent problem.  strange; very strange.

Any ideas?

Andrée Starå

Hi Lamphere,

Strange indeed!

If you haven't already, I would recommend that you reach out to the Smartsheet Support Team.

Smartsheet Support Team 

I hope this helps you!

Have a fantastic week!

Best,

Andrée Starå

Workflow Consultant @ Get Done Consulting

chjohnson

Hi Andree,

How can a client with an enterprise account test SmartSheet integration in DocuSign sandbox with SSO enabled?

Thank you