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Security Question

Dr. Holly Pope
edited 12/09/19 in Archived 2015 Posts

I believe I have the answer from http://www.smartsheet.com/security-info, but wanted to confirm for my supervisor about the security of our SmartSheets. 


Her question: "is info secure in SS? I don’t think we should have financial data and legal info in an unprotected server."

Thanks in advance for any input.




  • Travis
    Travis Employee

    It looks like you already reviewed our Security Overview (http://www.smartsheet.com/security-info). You might also consider reading through our Security Whitepaper which outlines our security policies, practices, and procedures: http://www.smartsheet.com/sites/default/files/Smartsheet-Security-Paper.pdf


    Building on what Matt said, Smartsheet takes data security extremely seriously. Smartsheet is continually innovating and investing in providing security protocols including (but not limited to):


    - Use of SSL technology to protect information using data encryption
    - Ability to perform a comprehensive audit of data input, access and modification.
    - Internal network intrusion detection systems
    - Provide multi-layer data access permissions, authentication, and other controls


    Smartsheet has been rigorously tested and approved for use with large entities such as medical centers, banks, government agencies, and some of the worlds largest technology companies. 

  • Dr. Holly Pope

    Thank you very much!

  • Matt K.

    This question has come up before and it's one that I directed at SS CEO, Mark Mader.  I work for a fairly small community bank (1B assets) and I chose SS for our first bank aquisition/conversion in 2013/2014.  We had 12 functional teams that had their own SS.  The teams represented Loans, Operations, IT, HR, Compliance/Audit, etc.  The information they were storing in SS was pretty sensitive and would be deemed confidential by an examiner.  Before we went all in with SS, I made sure that we performed our due diligence on SS as a company.  They are fully audited, they have a SOC Type 2, etc.  Mark mentioned that he realizes that the financial industry is a slightly untapped market when it comes to SS but he assured me that our data is kept confidential and secure within the data center(s) that house the information. 

This discussion has been closed.