Automation for Request Update not working

edited 12/09/19 in Using Smartsheet
06/19/19 Edited 12/09/19

Hello, 

I have created a Workflow Automation for when a Customer submits a Warranty Form into our Company. The Workflow has a condition where if one of the fields on a Form is Blank, then it should send back an Update to fill in the Blank Field. I dont want this to be a required entry on a Form for now. 

I have snipped the Workflow Automation so you can see what i have built. At present, the updates should be coming back to me as i am testing this out, but i have not seen an Update Request. Also, there isn't an Icon in the Row Action Column

Can someone help to see if i have done anything wrong? 

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