Automated update request not working

08/06/19 Edited 12/09/19

Hi, We are creating an automated workflow that requests an update thru a specific mail and it does not seem to work.

Automated approval workflows work perfectly but update requests don't send the appropriate mail requested (eventhough in the sheet you can see that there's an update requested).

Can you please help?

Thanks in advance.

update request.jpg

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