Automated update request not working

karen.michel99046

Hi, We are creating an automated workflow that requests an update thru a specific mail and it does not seem to work.

Automated approval workflows work perfectly but update requests don't send the appropriate mail requested (eventhough in the sheet you can see that there's an update requested).

Can you please help?

Thanks in advance.

Paul Newcome

I would start by checking your personal settings and making sure the box is checked to include your own changes.

Andrée Starå

Hi Karen,

Also, check the permissions.

Have a fantastic day!

Best,

Andrée Starå

Workflow Consultant @ Get Done Consulting

karen.michel99046

Thanks.

Settings looked all checked!

karen.michel99046

Automation permissions were already set to unrestricted....  and it still does not work

Andrée Starå

Strange!

Try to deactivate the automations and activate them again and also try to clone them and see if that works. 

Did that work/help?

Shawn Borror

I'm having the same problem - my request for update hasn't been rec'd. I did disable and enable and still nothing. Can someone assist?

Andrée Starå

@Shawn Borror

Can you describe your process in more detail and maybe share the sheet(s)/copies of the sheet(s) or some screenshots of the workflow? (Delete/replace any confidential/sensitive information before sharing) That would make it easier to help. (share too, andree@getdone.se)

I hope that helps!

Have a fantastic weekend!

Best,

Andrée Starå

Workflow Consultant / CEO @ WORK BOLD