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Hello,
I created a draft version of a workspace, now I need to transfer it to a licensed user and I get:
"You have exceeded the maximum number of emails that your account can send"
How can I get this fixed????
Thanks
Karen
Hi Karen,
Check the limits here: https://www.smartsheet.com/legal/limits-policy
If that's not the reason, I would recommend that you reach out to the Smartsheet Support Team. Smartsheet Support Team
Hope that helps!
Have a fantastic week!
Best,
Andrée Starå
Workflow Consultant @ Get Done Consulting
Thanks Andrée.
Does that mean that tomorrow I will be able to transfer the ownership of the sheet?
Thanks again.
Happy to help!
Yes, but it depends on your account, and if it's a trial account, there is a total limit of how many emails can be sent.
Which account do you have?
It is a trial account. But now we have got a licensed user and I need to transfer him the ownership of the sheets we created as drafts.
Have you tried it today? How many emails do you think you've sent with the trial account?
I did try. And it does not let me share it
I sent a lot of emails as we built the draft version. It is a workflow sheet I am building and I had no idea there was a limit.
Do you know if I have a chance of just transffering the ownership to another licensed user and not loosing all the work done?
Thanks a lot.
Ok.
I don't think you can transfer the ownership. I'd recommend waiting and trying tomorrow or contacting Smartsheet support.
Let me know how it goes!
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