Need to transfer file ownership - Smartsheet won't let me!

karen.michel99046

Hello, 

I created a draft version of a workspace, now I need to transfer it to a licensed user and I get:

"You have exceeded the maximum number of emails that your account can send"

How can I get this fixed????

 

Thanks 

 

Karen

Andrée Starå

Hi Karen,

Check the limits here: https://www.smartsheet.com/legal/limits-policy

If that's not the reason, I would recommend that you reach out to the Smartsheet Support Team. Smartsheet Support Team

Hope that helps!

Have a fantastic week!

Best,

Andrée Starå

Workflow Consultant @ Get Done Consulting

karen.michel99046

Thanks Andrée.

Does that mean that tomorrow I will be able to transfer the ownership of the sheet?

 

Thanks again.

 

Karen

Andrée Starå

Happy to help!

Yes, but it depends on your account, and if it's a trial account, there is a total limit of how many emails can be sent.

Which account do you have?

karen.michel99046

It is a trial account. But now we have got a licensed user and I need to transfer him the ownership of the sheets we created as drafts.

Andrée Starå

Have you tried it today? How many emails do you think you've sent with the trial account?

karen.michel99046

I did try. And it does not let me share it

I sent a lot of emails as we built the draft version. It is a workflow sheet I am building and I had no idea there was a limit.

Do you know if I have a chance of just transffering the ownership to another licensed user and not loosing all the work done?

Thanks a lot.

Andrée Starå

Ok.

I don't think you can transfer the ownership. I'd recommend waiting and trying tomorrow or contacting Smartsheet support.

Let me know how it goes!