Custom Fields and JIRA Ticket Imports
My company is using a Smartsheet which uses custom columns fed by a request form. The purpose of this sheet is to process and track product enhancement requests, and occasionally we will migrate JIRA tickets into the process as well, which is what I'm setting up the connector to accomodate.
The problem I am having is that many of fields in the JIRA tickets are not translating into the corresponding Smartsheet fields, requiring me to create dedicated columns in the sheet to accomodate the JIRA information. I'm not getting an error; the values just don't translate over. The only one that works, in fact, is a text field containing a free-form description. The ones that don't work are drop-down selectors with specified values and a user selector field (which I'm guessing uses ActiveDirectory)?
Is it not possible to translate data from the connector to custom fields? Having to create custom fields just for the JIRA information is not ideal aesthetically. I noticed there's a column setting allowing you to toggle restriction of entered values to the ones specified in the Smartsheet column, but toggling this setting on and off doesn't seem to have any effect.