Web form links from report not working

Devan Hutchens

I have a report that is displayed on several dashboards with links to a form.  Up until recently, maybe a week ago, these links worked.  Now, I get a page not found error, even though the address is correct.  Has anyone else ran into this before?

Andrée Starå

Hi Devan,

Is it the web browser error message or is it from Smartsheet? Can you paste the exact message here in the post?

If you haven’t already, I would recommend that you reach out to the Smartsheet Support Team. Smartsheet Support Team

I hope that helps!

Have a fantastic week!

Best,

Andrée Starå

Workflow Consultant / CEO @ WORK BOLD

Devan Hutchens

Hi Andree,

I am getting an error stating the site can't be reached.  I have attached a picture for reference.  I have reached out to the support team with no response yet.  I have links in the same report to other sheets and those links work properly, it's only the form links that give me this error.  The forms work fine if I click the link from the source sheet and not through the report.  These were all working fine a week ago!

Andrée Starå

That is strange!

Have you heard back from the support?

I'd be happy to take a look!

Can you maybe share it with me? (Delete/replace any confidential/sensitive information before sharing) That would make it easier to help. (share too, andree@getdone.se)

Devan Hutchens

Hi Andree,

I just invited you to a workspace I created just for you.  If you visit the dashboard, I have a form link at the top of the page.

Andrée Starå

Hi Devan,

Thanks!

I'll take a look and get back to you!

Andrée Starå

Glad we got it working!

Have a fantastic weekend!

Best,

Andrée