Avoid access to smartsheet when request for update

edited 12/09/19 in Using Smartsheet
11/18/19 Edited 12/09/19

First of all, english is not my native langage, please excuse my mistakes.

 

Hello all,

 

I have a smartsheet with several external counterparts (customers and providers). I manage the smartsheet which is not shared and nobody is able to reach / open it.

I send requests for update with automatic processes. but when counterpart receives confirmation, a link to the smartsheet allows him/her to open it.

So all my work is ineffective.

 

Please help me otherwise I have to re think the whole architecture and it could be very complexe.

 

Thanks

Comments

  • Andrée StaråAndrée Starå ✭✭✭✭✭

    Hi Francois,

    If they can access the sheet then they are shared with it. Double-check the sharing of the sheet and Workspace. 

    Hope that helps!

    Have a fantastic week!

    Best,

    Andrée Starå

    Workflow Consultant / CEO @ WORK BOLD

    work-bold

    SMARTSHEET PARTNER & CONSULTANT / EXPERT

    Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

    W: www.workbold.com | E: [email protected] | P: +46 (0) - 72 - 510 99 35

    Feel free to contact me about help with Smartsheet, integrations, general workflow advice, or something else entirely.

  • Thank you very much for your quick answer.

     

    I send you a copy of notification e-mail I received. In CC of this e-mail there is the person who updated through request for udpate (hidden in the picture). She is neither in the workspace sharing nor smartsheet sharing

    20191118_205804.jpg

  • Andrée StaråAndrée Starå ✭✭✭✭✭

    Happy to help!

    Not sure I follow!

    Can they open the sheet, or do you mean that there is a link to the sheet in the message?

    They can open the link, but it will not open the sheet if they aren't shared with it.

    Make sense?

    SMARTSHEET PARTNER & CONSULTANT / EXPERT

    Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

    W: www.workbold.com | E: [email protected] | P: +46 (0) - 72 - 510 99 35

    Feel free to contact me about help with Smartsheet, integrations, general workflow advice, or something else entirely.

  • Cheryl CamachoCheryl Camacho ✭✭✭✭✭

    They should only have access to the row they need to update, not the sheet.

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