adding email adress/people into contact group (issue)

Patrick Vachon

Hello everyone.

I often create contact group. I used to be able to put any email adress/people I wanted into these contact groups...until today.

I created new group today, and for some reason, I sometimes get a message saying "you cannot add this user to this group". This message seems to happen only for specific people that doesn't have a smartsheet account. I however used to be able to add people without smartsheet, so I don't really know what is going on.

Has anyone else noticed this new restriction, and does anyone knows how to get rid of this restriction ?

Thank you

Subash Sitaraman

I have the same issue. Smartsheet help states, you can add anyone to a group irrespective of whether they are a user or not. I refreshed my session and was able to add one person but no more.

Genevieve P.

Hi @Patrick Vachon & @Subash Sitaraman

We're currently looking into this issue. It seems to be happening if the user being added has both of these criteria:

1. Does not have a Smartsheet account
2. Is a part of "My Contacts"

To resolve this in the meantime, please remove the impacted user account from your Smartsheet contacts.

Thanks!

Genevieve

Mike Reeves

I am also experiencing this problem. Please keep us informed about the progress toward resolving the issue as it is impacting our internal Smartsheet deployment. Thanks.