adding email adress/people into contact group (issue)
Hello everyone.
I often create contact group. I used to be able to put any email adress/people I wanted into these contact groups...until today.
I created new group today, and for some reason, I sometimes get a message saying "you cannot add this user to this group". This message seems to happen only for specific people that doesn't have a smartsheet account. I however used to be able to add people without smartsheet, so I don't really know what is going on.
Has anyone else noticed this new restriction, and does anyone knows how to get rid of this restriction ?
Thank you
Answers
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I have the same issue. Smartsheet help states, you can add anyone to a group irrespective of whether they are a user or not. I refreshed my session and was able to add one person but no more.
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Hi @Patrick Vachon & @Subash Sitaraman
We're currently looking into this issue. It seems to be happening if the user being added has both of these criteria:
- Does not have a Smartsheet account
- Is a part of "My Contacts"
To resolve this in the meantime, please remove the impacted user account from your Smartsheet contacts.
Thanks!
Genevieve
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I am also experiencing this problem. Please keep us informed about the progress toward resolving the issue as it is impacting our internal Smartsheet deployment. Thanks.
