Automation Issue

Silvia Rangel
Silvia Rangel ✭✭
edited 06/14/22 in Add Ons and Integrations


Trying to get some light on why an alert might have been triggered; in checking the alert setup and it looks OK. This is the issue:

The onboarding team received the below alert with an offboarding request; issue is this request had been received and processed previously and moved to an Archive sheet; normally when a request is submitted thru a form the alert specifies that ("Changes made by, but this specific alert has "automation" as the originator.

This is the alert setup:

I have confirmed with the team that no one changed the status to Completed, but still a new alert was received. any ideas???