Automation Issue

Silvia Rangel

Hello,

Trying to get some light on why an alert might have been triggered; in checking the alert setup and it looks OK. This is the issue:

The onboarding team received the below alert with an offboarding request; issue is this request had been received and processed previously and moved to an Archive sheet; normally when a request is submitted thru a form the alert specifies that ("Changes made by web-form@smartsheet.com), but this specific alert has "automation" as the originator.

This is the alert setup:

I have confirmed with the team that no one changed the status to Completed, but still a new alert was received. any ideas???

Thanks!

Andrée Starå

Hi,

What shows in the Activity Log?

I hope that helps!

Have a fantastic week!

Best,

Andrée Starå

Workflow Consultant / CEO @ WORK BOLD

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Silvia Rangel

@Andrée Starå

It shows cells added today but nothing done in the past week

tempsnip.png

Andrée Starå

@srangel

Strange!

If you haven’t already, I would recommend that you reach out to the Smartsheet Support Team.

Keep me posted on what you find out!