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Collab invitations and update request emails not working

edited 12/09/19 in Archived 2016 Posts

I've sent one invite to collaborate and update requests with myself copied, but my invitees are telling me they haven't received anything and that it's not in their Junk email box either. I'm not receiving copies of the invites, either. Is Smartsheet experience any technical glitches causing this problem right now? I have checked http://status.smartsheet.com and it says "All Systems Operational" so I don't understand why these emails aren't being received.


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