Newly Created Groups not appearing

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I have created a few groups and added members over the last 24 hours - however when I attempt to share sheets or dashboard - they do not appear as an option. I have submitted a ticket - but have not yet heard back from support. Am I missing something?

Best Answer

  • Anthony Noe
    Anthony Noe ✭✭
    Answer ✓
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    Thanks. Submitted ticket on Wednesday - and they just got back to me ... not happy about repy time. See below in case anyone else runs into same issue.

    ---

    Thank you for contacting Smartsheet Support. I apologize for any delays you’ve experienced while trying to resolve this situation. There is currently a known issue which prevents users from using groups created in Admin Center in the Smartsheet App. We have identified the cause and are currently investigating it.

    As an alternate solution, please consider creating another group in the old Group Management UI using the below steps:

    1. In Smartsheet, select the Account Icon in the upper-right. 
    2. Select Plan & Billing Info.
    3. Select Group Management in the left-hand options.
    4. Create a new group from there.

    The groups created in Admin Center should now appear as expected. Go over to the sheet you were trying to share the group to and test it once again.

Answers

  • Andrée Starå
    Andrée Starå ✭✭✭✭✭✭
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    Hi @Anthony Noe

    Strange!

    If you haven’t already, I would recommend that you reach out to the Smartsheet Support Team.

    I hope that helps!

    Be safe and have a fantastic week!

    Best,

    Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

    Did my post(s) help or answer your question or solve your problem? Please help the Community by marking it as the accepted answer/helpful. It will make it easier for others to find a solution or help to answer!

    SMARTSHEET EXPERT CONSULTANT & PARTNER

    Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

    W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35

    Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.

  • Anthony Noe
    Anthony Noe ✭✭
    Answer ✓
    Options

    Thanks. Submitted ticket on Wednesday - and they just got back to me ... not happy about repy time. See below in case anyone else runs into same issue.

    ---

    Thank you for contacting Smartsheet Support. I apologize for any delays you’ve experienced while trying to resolve this situation. There is currently a known issue which prevents users from using groups created in Admin Center in the Smartsheet App. We have identified the cause and are currently investigating it.

    As an alternate solution, please consider creating another group in the old Group Management UI using the below steps:

    1. In Smartsheet, select the Account Icon in the upper-right. 
    2. Select Plan & Billing Info.
    3. Select Group Management in the left-hand options.
    4. Create a new group from there.

    The groups created in Admin Center should now appear as expected. Go over to the sheet you were trying to share the group to and test it once again.

  • Andrée Starå
    Andrée Starå ✭✭✭✭✭✭
    edited 07/29/20
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    @Anthony Noe

    Happy to help!

    Thanks for the update!

    Good to know!

    SMARTSHEET EXPERT CONSULTANT & PARTNER

    Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

    W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35

    Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.

  • Jared Hoffman
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    Still appears to be a problem - I can not access Groups created through the new Admin Center

  • Becky M.
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    This is still an issue 2.5 years later, just sayin'. Licensed users still cannot bring up groups created in the admin center, and the workaround above does not appear to be working either.

  • Scott C.
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    Having this issue at the moment. How has this not been resolved in nearly 3 years?

  • NIYU_Peter
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    Still a problem in February 2024 and has been all last year! This is such a basic thing that needs to work! As a paying user of Smartsheets, multiple licenses, I would expect this to be at least addressed from the Smartsheet dev team. Not cool at all, folks!