Is there any quick way to integrate ServiceNow ITSM with SmartSheet?

SSK_REGN

We have an in-take form created in ServiceNow for our users to submit their Application Change requests. Our project teams use SmartSheet for tracking and managing these requests within their projects. Currently, we have to manually take the requests data and enter them into a SmartSheet 'backlog'. We are wondering is a quick way (like a plug-in or something) that is available for us to map these fields between the two so that we can have a quick and simple integration.

Anyone has done anything similar?

Stefan

Hi @SSK_REGN,

maybe the available connector?

https://www.smartsheet.com/marketplace/apps/servicenow-connector

Hope this helps

Stefan

SSK_REGN

Stefan,

No, as I understand, this connector is specifically designed to connect between ServiceNow PPM module and SmartSheet.

Kim Kimathi

For 4 years now one came back @SSK_REGN?

work4flow

Lindsay Whitbread

By the sounds of it, you want ServiceNow records to be synced into Smartsheet (not project data). The easy way of achieving this might be to use the Zapier connector, which can trigger when a record is created or updated in ServiceNow.

More info available here: https://zapier.com/apps/servicenow/integrations

If you're not comfortable using Zapier and want to just pay somebody to get it working, you can reach out to me as InfoSpark's integration team works with Zapier with many clients and can usually get something sorted out in just a couple of hours.

Cheers,
Lindsay