Smartsheet Automations not saving changes

01/28/21
Answered - Pending Review

Hello All, I have automation in place already. I am changing the triggers and once I do and then save them, when I reopen the automation workflow it reverts it back to what it was before. I am the sheet owner as well. Any info would be a great help. I'm hoping I don't have to delete the automation and make a new one.

Existing automation


Changed automation

After I change it then I click save and it refreshes. When I open it again it opens as the old automation.

Answers

  • Debbie SawyerDebbie Sawyer ✭✭✭✭

    Have you many browser tabs open? Sometimes there are refreshing issues if multiple browser tabs are open.

    Also which browser are you using? Some browser versions are unsupported and could possibly cause this sort of issue.

  • Hello, Debbie thank you for the reply. I did have 10 tabs open. I tried again this morning just having 1 tab open, it still didn't save it. I am using google chrome.

  • Debbie SawyerDebbie Sawyer ✭✭✭✭

    Goodness, that is so odd! I've not come across this before. You say you own the sheet? You are fully licensed? Not on a trial license? (clutching at straws!!)

  • Debbie SawyerDebbie Sawyer ✭✭✭✭

    I'd be happy to zoom quickly and watch you edit the workflow and see if I can spot what is going on? My email is [email protected]

  • Yes, I am the owner of the sheet as well as the smartsheet account. I'm stumped I just don't want to have to delete and make all the automation over again.


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