Email Limitations for Email Alerts?


Is there a known bug that prevents email alerts from being sent to a generic or non-individual email? I have a workflow set up where the final step is that an email alert goes to a one of our office services staff for each office depending on the input from the form itself. For example, if the attorney is in the NYC office than the final alert would go to the office services person in NYC. I can confirm that the workflows and notifications work fine for every office except 1. That particular office has a generic email as opposed to an individual one. Because that office has multiple people, we created a rochesterosc email that we wanted the alerts to go to. The email alerts never arrive but as soon as I change the email to just one member of that team, the emails show up to that one person. What might be causing this?