Workflow automation isn't triggering emails

Eva Murphy

I am having a crazy hard time getting this workflow automation to trigger emails! I've tried it as an alert and an update, I've tried deleting and re-entering it, I've tried changing the field that triggers it...no emails showing up in Smartsheet itself, or in users' email inboxes.

Here's the workflow:

The "Hand Off to PADL" column is column type "Checkbox", and is set to "Restrict to checkbox use only."

The "PADL Contact" column is column type "Contact List".

I've tried adding new rows directly into the sheet, then checking the checkbox, and also submitting new rows via the associated webform, then checking the checkbox. I've also tried changing the Condition to "Where Service Type is one of", and then selecting "1. Product Training" rather than entering it.

I am so stuck! Any ideas or advice?

Jeff Reisman

Have you made sure this box is checked in your personal settings?

Eva Murphy

Thanks for that suggestion - I did not have that checkbox checked, but now it is, and it does not seem to have resolved the problem. :(

Jeff Reisman

Aha. On your trigger, change it from "When rows are changed" to "When rows are added or changed."

Eva Murphy

Ok, I tried that, thank you - still no dice...

Genevieve P.

Hi @Eva Murphy

Would you be able to post a screen capture of your sheet? I'm wondering if it's the Condition block that may be stopping this from running. What type of column is it?