How to set the reply-to on notification emails?
When the automation send notification emails, most of the time the reply-to is the sheet owner but sometimes it is the person who modified the sheet. Looking at the documentation, I found this article:
The article says this:
"In most cases, the name you’ll see in the message will be the name of the person who triggered the change—that is, the person who made a change to the sheet that caused the notification to be sent to you. In all other cases, the name used is the name of the person who owns the sheet (the sheet owner)."
It doesn't explain though, how Smartsheet decides if the name in the message will be who triggered the change or the sheet owner.
I wanted all the emails (or at least most of them) to show the name of the person who triggered the change but what is happening with the sheets is the opposite, most of the emails show the name of the owner and most of the time the owner didn't change anything in the sheet.
Thanks for any help in advance.