Sharing a sheet with a user with 2 different emails

I have shared a sheet with a list of people. They are all in my contacts. Now, they are transitioning to a new email. I added their new emails to my list of contacts but when I try to share the sheet with them, their contact with the new email does not appear at all. I tried changing the name in my contact list, so the name is different for both emails, but still the new emails do not appear. I am hoping to be able to share with both emails until the transition is complete. Any suggestions?

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Marcelle Conradie

I have had a similar scenario when an Architectural firm merged, and when consultants start off on one e-mail address and then later switch ISP's. I had the same person in my contacts (twice) - one with old e-mail one with new e-mail and it was shared to both, it worked fine on our end.

Have they registered on Smartsheet on their new e-mail address and accepted your invite on the new e-mail?

All comments

Marcelle Conradie

Have they registered on Smartsheet on their new e-mail address and accepted your invite on the new e-mail?

AnneSophie

Thanks, figured out the problem was accepting the invitation. I was not clear on when the invitation was sent to them.

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