Data Shuttle

Annielyd Sepulveda

Hello,

Our Smartsheet CSM confirmed that our company is being billed on Data Shuttle access. Every time I try to access it, I get an internal server error. I haven't had success accessing it. I was wondering if anyone encountered the same issue when they first access Data Shuttle? I tried accessing it via a company-issued laptop and my personal iPad. Thank you.

Andrée Starå

Hi @Annielyd Sepulveda

I hope you're well and safe!

Strange!

If you haven’t already, I would recommend that you reach out to the Smartsheet Support Team.

I hope that helps!

Be safe and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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Annielyd Sepulveda

Hello @Andrée Starå,

Thanks for responding. I did reach out, but they told me to check our IT. So I'm going in circles. I'll let you know if our IT is going to struggle to fix this.