Access Issues with Smartsheets?

Bennaali

Hi All,

I have a paid license on Smartsheets and need to invite free users to certain spaces/documents to collaborate on work documents. However, when I share to users (both free and paid) with admin or editor access, they can't edit the document and have the 'view-only' version. I've tried contacting Smartsheet with no response.

Any solutions?

Andrée Starå

Hi @Bennaali

I hope you're well and safe!

Which Smartsheet plan do you have?

I hope that helps!

Be safe and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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Bennaali

@Andrée Starå

I'm on a Pro plan, with only a few free users per sheet

Andrée Starå

@Bennaali

Make sure that you don't hit the limits described below.

Viewers - Up to 10 per object

Inclusive of users with edit and users with view permissions on the object.

Collaborators (view/edit) - Up to 10 per object

Sheets owned by Pro Plan users can only be edited by licensed users within that account.

More info.

https://www.smartsheet.com/pricing

Make sense?

✅Remember! Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!

Bennaali

@Andrée Starå

I'm aware of this limit and have not shared any documents to more than 5 free users yet still experience this issue

Andrée Starå

@Bennaali

Are the users part of your plan?

LakeWaconia

I'm having the exact same issue. I'm only sharing with 4 users, all are on an Enterprise Plan at a different company. I have a Pro plan. I've reached out to Smartsheet and again, no response.

Andrée Starå

Hi @LakeWaconia @LakeWaconia

I hope you're well and safe!

The Pro plan will not work for you because the Editors have to be part of your Account.

Sheets owned by Pro Plan users can only be edited by licensed users within that account.

I hope that helps!

Have a fantastic weekend & Happy New Year!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

✅Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!

ans102

Having the same issue. I am part of an Enterprise plan and trying to grant free access to people outside of the organization. Initially when they were set up all where able to edit and view (each given Editor- Can not share permissions). Now, they can only view the sheet. Each have tried clearing cache and trying in incognito window and still are not able to edit.

Genevieve P.

Hi @ans102

If the Sheet is owned by someone on your Enterprise plan, then Free collaborators from outside of your plan should still be able to edit your sheet. Is it possible that either those columns/cells are locked? Or restricted in a different way?

If nothing in the sheet has changed, I would check in with your account's System Admin to see if any of the account-level restrictions have been updated recently, see: Configure Security Controls for an Enterprise Plan

Cheers,

Genevieve