I cannot give editing permissions to my colaborators
I'm having trouble with giving permissions to my colaborators to edit my sheet. I give the permissions with the top-right button in the sheet (no trouble with that), but when my colaborators log-in with their personal accounts to edit the sheet, they find only visualization permissions. I've tried everything, from changing them to delete some of my colaborators and giving the permissions again, with no success. Do you know what could be happening?
I have now a Pro license (with supposedly 10 colaborators, now none of them can edit the sheet). originally, this sheet has been built in trial period.
Thank you all!!
Answers
-
Hi @gonzabardo
I hope you're well and safe!
On Pro, your collaborators have to be licensed on your account.
I hope that helps!
Be safe and have a fantastic week!
Best,
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
✅Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!
SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
Categories
- All Categories
- 14 Welcome to the Community
- Smartsheet Customer Resources
- 64.3K Get Help
- 423 Global Discussions
- 221 Industry Talk
- 461 Announcements
- 4.8K Ideas & Feature Requests
- 143 Brandfolder
- 144 Just for fun
- 59 Community Job Board
- 462 Show & Tell
- 32 Member Spotlight
- 1 SmartStories
- 300 Events
- 39 Webinars
- 7.3K Forum Archives