I cannot give editing permissions to my colaborators

01/13/22
Answered - Pending Review

I'm having trouble with giving permissions to my colaborators to edit my sheet. I give the permissions with the top-right button in the sheet (no trouble with that), but when my colaborators log-in with their personal accounts to edit the sheet, they find only visualization permissions. I've tried everything, from changing them to delete some of my colaborators and giving the permissions again, with no success. Do you know what could be happening?

I have now a Pro license (with supposedly 10 colaborators, now none of them can edit the sheet). originally, this sheet has been built in trial period.

Thank you all!!

Answers

  • Andrée StaråAndrée Starå ✭✭✭✭✭

    Hi @gonzabardo

    I hope you're well and safe!

    On Pro, your collaborators have to be licensed on your account.

    I hope that helps!

    Be safe and have a fantastic week!

    Best,

    Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

    Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!

    SMARTSHEET PARTNER & CONSULTANT / EXPERT

    Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

    W: www.workbold.com | E: [email protected] | P: +46 (0) - 72 - 510 99 35

    Feel free to contact me about help with Smartsheet, integrations, general workflow advice, or something else entirely.

Sign In or Register to comment.