DocuSign Integration Issue

Mike8727
Mike8727 ✭✭✭
edited 06/14/22 in Add Ons and Integrations

I have an issue with the DocuSign integration , it will not generate any documents for processing on multiple reports. "error has occured" is the only response i receive, i cannot log into the document editor on smartsheet either to see if links have been broken in any way.

Answers

  • Genevieve P.
    Genevieve P. Employee Admin

    Hi @Mike8727

    The error you're receiving is a little to broad to know what may be causing the issue without seeing your sheets and DocuSign set up.

    I checked in with Support and it looks like you're already in contact with them, setting up time to go through a screen share. This will be the best avenue to troubleshoot as you can share information with them directly via private channel.

    Thanks!

    Genevieve