Smartsheet Group Management arbitrarily changes contacts' names
This is a weird one.
I have added a (male) contact called Chris to my contacts.
His correct name is showing in the contacts list.
When I add him to a group, I find and select him (still with the correct name).
However, when I save after adding him to the group, Smartsheet is changing his name to Christina.
Not great, and I need to iron this out before releasing the solution to the client.
I have tried deleting and re-adding in contacts and in groups, but same result.
Anyone else had this issue, please?
Answers
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Should add that I have other contacts called Chris in my contacts list and in other groups, and this issue isn't happening with them.
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Hi @Guy Price
I hope you're well and safe!
Strange!
If you haven’t already, I recommend reaching out to the Smartsheet Support Team.
I hope that helps!
Be safe and have a fantastic week!
Best,
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
✅Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!
SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
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Hi @Guy Price
Is it possible that the first time this contact was created it was set up with an incorrect name? If so, then that initial name will be set as the 'account' name for that email address.
You may need that user to log in to their Smartsheet account and adjust the name set for their account in the Personal Settings of their account (see: Manage Your Personal Profile)
If this user is a member of your Plan and you're a System Admin on a Business or Enterprise plan, you can check that account in the Admin Center, see: Admin Center: Add, Edit, and Delete Individual Users with User Management
Cheers,
Genevieve
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