Use Smartsheet instead of email correspondence

Kajun_Chris

We've been using email to submit and correspond RFI's to our Architects. This has proven to be a nightmare. Is there any way that I could use Smartsheet for this back and forth correspondence capture? I've created a RFI form that can be submitted to the Architect for approval or additional comments, however, when they reply to the form the conversation ends. How can I continue capturing back and fort comments associated with the same initial RFI form?

Andrée Starå

Hi @Kajun_Chris

I hope you're well and safe!

You could use the automated Update Request feature.

Would that work/help?

I hope that helps!

Be safe and have a fantastic weekend!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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Kajun_Chris

That's what I'm using to initiate, but I need to track back and forth conversation. The only place I find that captures a conversation is Smartsheet comments. Is there any way to use "comments" on forms/requests/workflow variable?