How do I open an attachment in Adobe Acrobat DC?
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KCS
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I have Adobe Acrobat DC on my computer and a pdf attachment in a Smartsheet. When I try opening the attachment (without downloading it), it asks me to Get Adobe Reader Now! How do I get my Smartsheet to recognize that I already have it on my computer?
Thanks!
Answers
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Hi @KCS
What type of file are your attaching / trying to upload?
When you click on a file from Smartsheet (without downloading it), it will open the file in a new tab of your browser. Is it possible that there's a setting on your browser that's blocking this type of file from loading? For example, if you have this same file in a google drive and you click on it, do you receive the same message?
Thanks for troubleshooting with me!
Genevieve