How do I open an attachment in Adobe Acrobat DC?

KCS
KCS ✭✭
edited 06/21/22 in Add Ons and Integrations

I have Adobe Acrobat DC on my computer and a pdf attachment in a Smartsheet. When I try opening the attachment (without downloading it), it asks me to Get Adobe Reader Now! How do I get my Smartsheet to recognize that I already have it on my computer?

Thanks!

Answers

  • Genevieve P.
    Genevieve P. Employee Admin

    Hi @KCS

    What type of file are your attaching / trying to upload?

    When you click on a file from Smartsheet (without downloading it), it will open the file in a new tab of your browser. Is it possible that there's a setting on your browser that's blocking this type of file from loading? For example, if you have this same file in a google drive and you click on it, do you receive the same message?

    Thanks for troubleshooting with me!

    Genevieve