I am getting the error while provisioning the Project in Smartsheet Control Center
Hello Everyone,
I am getting this error while provisioning the Project in Smartsheet Control Center. Can someone please tell me what could be the cause of it? I can not edit the blueprint as I don't have access to the Config sheet.
Thank you in advance
Thanks,
Kaveri Vipat
Senior Associate - Smartsheet Development, Ignatiuz Software
2023 Core Product Certified
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Best Answer
-
I checked in with our Support team and I can see that you have already opened a ticket with them, which is great. They let me know they've contacted you via email with a number of possible causes for this error for you to check through:
- Ensure that your account has access to provision a project within SCC.
- If the project is expected to be created through an approval automation, the user that created the approval automation’s token may have become invalid - please have that user log into Control Center to re-establish a valid token. They will also need to ensure they have the proper access within SCC so that this approval process will work.
- Please ensure that the project is approved and is not already provisioned in the intake sheet.
If none of their suggestions have helped, please follow-up with Support via email and they'll be able to troubleshoot with you through a private channel where you can share more details.
Thanks!
Genevieve
Answers
-
I checked in with our Support team and I can see that you have already opened a ticket with them, which is great. They let me know they've contacted you via email with a number of possible causes for this error for you to check through:
- Ensure that your account has access to provision a project within SCC.
- If the project is expected to be created through an approval automation, the user that created the approval automation’s token may have become invalid - please have that user log into Control Center to re-establish a valid token. They will also need to ensure they have the proper access within SCC so that this approval process will work.
- Please ensure that the project is approved and is not already provisioned in the intake sheet.
If none of their suggestions have helped, please follow-up with Support via email and they'll be able to troubleshoot with you through a private channel where you can share more details.
Thanks!
Genevieve
