Important Notice for Jira Data Center Users

emily.davenport Employee
edited 10/26/23 in Add Ons and Integrations

We are recommending that all Jira Data Center users refrain from upgrading to Jira 9.0 as this will impact your Smartsheet Connector. Due to a breaking change introduced with the launch of Jira Data Center Software 9.0, Smartsheet for Jira Connectors will not function if upgrading to the new version as they are not currently supported. We appreciate your patience as we work to ensure forward compatibility. 

In the interim, if any users have already upgraded to version 9.0, we recommend rolling back to your previous Jira version. If you are experiencing issues with version 8.4 or later, we advise checking your Jira settings, as there may be a feature flag set that prevents your Connector from communicating with Jira.

For additional guidance, please see the Smartsheet for Jira Connector help article or log a Smartsheet support ticket