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Multi-factor Authentication

In order to mitigate password vulnerabilities and attacks, please add multi-factor authentication to Smartsheet. It's a security best practice and most SaaS applications (such as Smartsheet) already has this integration available.

35 votes

On Wishlist · Last Updated

We love this idea too! While it's not a part of our current plan, this is exactly the kind of thing our team is thinking about every day. When we believe we can make this idea a reality, we'll plan to update the status here.



  • Crazy that smartsheet doesn't have this

  • Fran
    Fran ✭✭


    Is it possible to have a better login system? Possible multi-authenticator? Or anything else to make access to data more save in light of the current cyber security issue we are all facing?



  • Eric W
    Eric W ✭✭

    +1 for MFA, this will likely end our use and several of our clients use of the product sorry to say if in now 2023 the bare minimum for cyber security is not an option!

  • Yes. This is critical. I unfortunately need to discontinue using Smartsheet for my firm, as we have regulatory requirements around MFA.

  • Hi, MFA is becoming a standard security process these days. As I am not able to adopt this process being a private user, I am going to need to cancel my subscription.

    Is there any plan to introduce MFA over all platforms in the near future?

  • MFA is a security standard we utilize and the functionality is crucial within Smartsheets. When will thiks be implemented within Smartsheets?

  • This is a great idea

  • Adam Murphy
    Adam Murphy ✭✭✭

    Where is this on the roadmap? It's really inexcusable in 2023.

  • Stefan
    Stefan ✭✭✭✭✭✭
    edited 09/11/23

    I chime in to this request as a Smartsheet partner who stumbled 2 times upon MFA requests from customers this year.

    So Smartsheet, I think the voices here are only the tip of the iceberg and it would be great to be prepared when the wave reaches the shore.

    Smartsheet Consulting, Solution Building, Training and Support.

    Projects for Processes and for People.

  • Paula D
    Paula D ✭✭✭

    I also requested MFA as our cyber security department requires it. It's true it's pretty unacceptable in 2023, that's it only offered to enterprise customers. Additional security should be free to everyone not just the ones on the most expensive plan. I have a business account and I can't access it. Maybe they should start looking to their competitors who offer it at no charge across all up, wrike, asana to name a few. My PM's love smart sheet, but we may be forced to use another product if we can't get better security.

    And not even just MFA, they only use TLS 1.2. Industry standard and best practice is TLS 1.3. They just don't seem to be taking cyber security too serious.

  • Requesting my vote for consideration, PLUS on behalf of all (insert #) customers who fall in the group of no MFA availability. Between now and Jan 1 2024, many of the new cyber regulations and compliance rules are going into effect that require MFA. What this means is that if MFA is not available for your regulated customers and the covered entities that fall under that bucket will be out of compliance.

    Compliance and a high risk for data breach, legal and privacy issues, and financial and reputational harm are common themes these days and MFA is one of those key controls that is critical and should be prioritized.

    Keep us updated, please!


  • Paula D
    Paula D ✭✭✭
    edited 10/09/23

    Agreed. I'm getting significant pressure from our cyber department to choose another product because we don't subscribe to the enterprise version and our company blocks gmail so single sign in with gmail isn't an option. Our company uses Microsoft, but I get an error when trying to use single sign on and I've reported that to the company, but I belive Microsoft SS requires an enterprise version to be enabled. I can't believe it's this difficult to get this company to see the importance of this access. I feel like we're back in the days when anti-lock brakes were considered an upgrade. To me, MFA is common sense and the responsible thing to offer to your all of your customers.

  • Kelly Ospina
    Kelly Ospina ✭✭✭✭✭

    I also vote for multi-factor authentication. This is a requirement for other software we use, and it's concerning that we don't have this option with Smartsheet. I encourage the development team to move this to a high level of priority.