All sheets gone but the templates left

KristenChen

I am a licensed user. I logged in to the Smartsheet today and found all the sheets I had are gone. No matter whether shared or unshared they disappeared, even the workspace I created for my team. the only thing I have on my Sheet page is some templates I used for tests long ago. I am not sure what is going on. But that led to a huge inconvenience for management. I was moved out of MY workspace which luckily still works right now and the owner of the workspace becomes Smart Sheet instead of me. Currently, I have my teammate share the workspace with me, but all I can do is just view it as an editor. Those automations I set before can not be modified by myself right now.

But luckily, all the configurations I set in the Datamesh are still here.

I am wondering if it is because of the reset password thing a few days ago. I just want to know if it is possible I can get my sheet back and have all the permissions back.

Andrée Starå

Hi @KristenChen

I hope you're well and safe!

Strange!

Check with an Admin of the account to see if you have a license and maybe create a sharing report to see who has access to what items.

Did that help?

I hope that helps!

Be safe, and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

✅Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up, Awesome, or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!