Alert and Update Request in Same Workflow but Alert doesn't fire?

Stu Benoff

Hi All - maybe someone can spot what I'm missing here. I have an Automation that fires when our Admin sets a specific status column. When the value is "In Progress" it is supposed to send an Alert to the Requester, an Update Request to the Admin (or Admin and the Admin Backup) and then it sets a cell value (this step is cutoff on the screen shot).

The Update Request is being sent and then the cell value is being updated but the Alert, which should happen before the Update Request, is not being sent. The user is shared to the sheet and, besides, the restrictions on notifications are set to unrestricted. Seems like we should be able to have an Alert and an Update Request in the same workflow. What am I missing? Thank you!

Stu

Gia Thinh

Hi @Stu Benoff ,

It’s possible that the Requester has unsubscribed from receiving notifications for this workflow.

You can check the workflow property to confirm, as shown in the screenshot below.

If that’s the case, you can duplicate the workflow and delete the old one. This should reactivate the alert.

You might also want to ask the Requester to check if they’ve disabled reminders in their notification settings, as shown below.

Stu Benoff

Nice! I didn't have the "Include my changes in the sheet notifications" checkbox checked so I wasn't getting notifications for my own requests.

Thank you!

Stu